Build an Intelligent and Dynamic Customer Engagement Journey
Real-time isn’t just for operations, it’s now a must for all customer communication.
Your customers expect seamless & prompt interaction with your brand each time & every time. Leaving a lasting & pleasant customer impression is one of the primary goals of businesses.
From marketing to customer service to operations, consolidate every interaction in one secure, unified digital platform. Get the versatility of communicating through multiple channels such as voice, video, & messages with engageX CPaaS.
A secure, unified digital platform, designed to transform your customer interactions. It seamlessly integrates all your communication channels, such as Voice, Video and Messages, into one ecosystem: from marketing to operations to customer service. The result is a ground-breaking solution that reduces operational costs and increases customer service efficiency.
A feature rich Conversational AI platform locally hosted in e& enterprise Cloud infrastructure to ensure data localisation and enhanced security. The state of the art AI and NLU engine supports multiple languages including Arabic and is aimed at achieving the dual objectives of business process automation and customer experience improvement.
Achieve next level customer engagement across the widest selection of local and global channels, including: SMS, MMS, WhatsApp, voice, video, email and the most popular chat apps.
Create marketing campaigns to promote your services across multiple channels including SMS and Email and evaluate campaigns’ performance through feature-rich dashboards and analytics.
Reduce call centre costs and improve agent utilisation by deploying AI-enabled chatbots across multiple channels to manage customer queries.
Transform social media interactions into solid leads through social listening and intent analysis and engage with customers proactively.
Discover our Communications-Platform-as-a-Service (CPaaS) ecosystem.
engageX elevates customers' user experiences by identifying the channel they use and then assesses, consults, co-creates and implements a seamless omni-channel end-user journey that is specific to each customer type.
Harnessing the power of customer engagement
Using the Twilio Customer Engagement Platform, e& enterprise is helping organisations to transform how they interact with customers to create extraordinary experiences that delight customers, improve loyalty and drive revenue growth.
Enabling digital transformation with local Azure data centres, supporting data residency, security, & agility needs of the region.
Adopt a cloud communication strategy that delivers a great user-experience & higher engagement through advanced functionalities.
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.