Overview
Craft a customer journey that is engaging, effective, impactful, & relevant
When building businesses, there’s just one rule – ‘Happier the customer. Better the business.’ So, when it comes to customer interaction with a brand, leaving a lasting impact with communication that is customised & personalised to each specific customer gives the business a chance to achieve its goals faster & more efficiently.
With engageX CPaaS you can craft versatile communications through multi-channels such as voice, videos & messaging. It is your one chance to consolidate marketing, customer service, & operations under one secure, unified platform.
Messaging & Notifications
Reach out to your customers in real-time through contextual marketing messages using SMS & in-app messages.
WhatsApp for Business
Engage with your customers in the channel of their choice to solve queries or personalised marketing communication.
Voice Communication
Strengthen your communication with customers through automated voice IVRs or reach out to more customers with voice broadcasting.
Video Communication
Use video applications & tools for face-to-face engagement between your agents & customers.
Artificial Intelligence
Introduce automated virtual agents & chatbots that will enhance your customers’ responses & reduce operational time by handling standard customer queries & transactions.
Authentication & Security
Authenticate your customers & secure all transactions by verifying identity through two- factor authentication.
Multiple Channels, Multiple Possibilities
Boosted to the power of X
Business Benefits & Beyond
Easy to Use
CPaaS solutions that easily integrates with your native applications to address multiple use cases across industries.
Modular Approach
Combine multiple features & products to create workflows best suited to your requirement.
Co-Created Workflows
Customised messaging workflows built with our experts to meet your business communication goals.
Building better customer experiences
Harnessing the power of customer engagement
Using the Twilio Customer Engagement Platform, e& enterprise is helping organisations to transform how they interact with customers to create extraordinary experiences that delight customers, build loyalty and drive revenue growth.
Explore More
Multicloud
Enabling digital transformation with local Azure data centres, supporting data residency, security, & agility needs of the region.
Cloud Communications
Adopt a cloud communication strategy that delivers a great user-experience & higher engagement through advanced functionalities.
Customer Engagement
Co-create with our experts a relevant, personalised customer communication strategy to engage your customers at the right time on their preferred channels.
Let's work together
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.