Overview
Build an Intelligent and Dynamic Customer Engagement Journey
Real-time isn’t just for operations, it’s now a must for all customer communication.
Your customers expect seamless & prompt interaction with your brand each time & every time. Leaving a lasting & pleasant customer impression is one of the primary goals of businesses.
From marketing to customer service to operations, consolidate every interaction in one secure, unified digital platform. Get the versatility of communicating through multiple channels such as voice, video, & messages with engageX CPaaS.
Changing the future of communication
Omni channel advantage
Achieve next level customer engagement across the widest selection of local and global channels, including: SMS, MMS, WhatsApp, voice, video, email and the most popular chat apps.
Marketing campaign management
Create marketing campaigns to promote your services across multiple channels including SMS and Email and evaluate campaigns’ performance through feature-rich dashboards and analytics.
Reduced operational cost
Reduce call centre costs and improve agent utilisation by deploying AI-enabled chatbots across multiple channels to manage customer queries.
Increase lead generation
Transform social media interactions into solid leads through social listening and intent analysis and engage with customers proactively.
Our Offering
Discover our Communications-Platform-as-a-Service (CPaaS) ecosystem.
engageX elevates customers' user experiences by identifying the channel they use and then assesses, consults, co-creates and implements a seamless omni-channel end-user journey that is specific to each customer type.
Explore programmable communication APIs to integrate omni channel engagement with your own platforms.
Use engageX platforms to build innovative conversational customer engagement ecosystem for your brand.
Solving numerous marketing use cases for elevated user experience and increased business efficiency.
Future ready customer engagement solutions tailor made for every industry.
Building better customer experiences
Harnessing the power of customer engagement
Using the Twilio Customer Engagement Platform, e& enterprise is helping organisations to transform how they interact with customers to create extraordinary experiences that delight customers, improve loyalty and drive revenue growth.
Let's work together
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.