Number Masking
Protect Customer’s privacy
Protect your consumer privacy by enabling Number Masking in your communication platform. It enables two parties to communicate over mobile without revealing their actual contact number. With the help of programmable Voice APIs, customers and your agents can connect anonymously maintaining and protecting their privacy.
Protect User Privacy and Enable Secure Communication
01
Customer data security
Secure customer privacy by shielding their personal contact numbers from the 3rd party vendors.
02
Competitive advantage
Achieve competitive edge by providing better customer experience.
03
Call monitoring
Get call details between your customer and vendor to improve your service delivery.
Verification
Verification solutions for additional customer security
Provide an additional layer of security to your customers by authenticating them for any and all types of transactions. From as simple as sign up of new users to any transactions that your customers might want to do – you can provide two factor authentication to ensure your customers are authorised and verified. Today where data breach is a common threat all businesses face, using only Password as the only tool for user verification is not sufficient anymore. Just by using a simple step of another layer of data verification will not only protect your customers from fraudulent access, but also enhance your credibility to your customers.
Ensure Secure and Reliable User Verification
01
Multi-channel Verification
Two factor authentication service can be offered through multiple channels including SMS, email, OTT channels and automated voice calls. A numeric code is sent to mobile device or registered email ID through a message or email. Same functionality can also be delivered over an automated voice call and other OTT channels.
02
Prioritising Communication
Since two factor authentications are time sensitive, we can prioritise the delivery through enhanced throughput for this service across different channels.
Virtual Agent
An omni channel customer support solution
Providing your business with an all-around and enriching customer experience with our virtual agent solution. Equip your contact center agents with enhance capabilities so they are able to interact with customers across different channels including social media, OTT applications and video. Increase your agent utilisation and enhance customer support effectiveness by allowing customers to reach out to your agents on the channels they love.
Ensure Secure and Reliable User Verification
01
Multichannel Agent Interaction
Enable your agents to communicate via SMS, Email, Voice, Web chat or OTT channels with single user interface.
02
CRM integration
Connect this solution with almost any CRM you are using and build customizations effortlessly.
03
Data Efficiency
Gather inventory data, past transactions, orders with API integrations.
04
Agents Training
Help supervisors to monitor performance and provide adequate training and guidance to agents.
05
KPI Monitoring
Build and evaluate reports with easy to use and detailed. You can add custom metrics and KPIs to your reports.
Omni Channel Chatbot
Automate your customer engagements Omni channel AI enabled chatbot
Introducing Conversational chatbots that can build intelligent bots and IVRs to foster intelligent customer experience over multiple channels. We aim to bridge the gap between the promise and the reality of chatbots. With our simplified solutions you can focus on both implementing business logic and creating styled or personalised bot.
Deliver Seamless Conversational Experiences Across Channels
01
Workflow Builder
Automate Customer Service on multiple channels and use for marketing or operational requirements of the business.
02
Conversational ecommerce
Respond to customer questions or comments with predefined automated response and create competitive advantage in seamless purchase experience.
03
Sales Support
Offer product recommendations to your customers to boost upselling or cross-selling.
04
Notifications
Automate the process of sharing important news & updates over omni-channel connectivity.
Communication Automation
Automate interactions with your customer to provide a seamless experience
Automate business processes through Omni channel communication as key marketing, operations and support activities can be optimised by deploying Omni channel platform. Reach out to your customers on the channels they love and provide a true Omni-channel experience from a single platform. Reduce call centre costs and improve agent utilisation by deploying AI enabled chat bots across multiple channels to manage customer queries.
Streamline Workflows and Improve Efficiency
01
Global Reach
Explore worldwide reach and unrivaled scale that supports seamless engagement between you and your customers.
02
Scalability
Powerful, server-less tools and fully-programmable solution that deploy in minutes and easily with multiple channels.
03
Stability
Enterprise grade security and reliability to become your trustworthy partner in communication.
04
Seamless Integration
Easily integrate with your business system, other solutions or mobile applications with our Programmable API. With our solution, you can make, receive or monitor calls around the world.
05
All around support on Call
Make outgoing calls, modify ongoing calls or gather your call data, everything is possible with our solutions. You can also access more advanced features like Call conferencing, call recordings, programmatic call control etc.
06
IVR
Create Interactive Voice Response workflows to collect customer responses in a smooth and efficient way reducing the wait time for the customers.
Drive Business Impact with EngageX CPaaS
Leverage real-world CPaaS use cases from e& enterprise to unify engagement, strengthen CX, and scale intelligent communication across your enterprise.