Customer Journeys Across Channels
Deliver seamless omnichannel experiences across voice and 30+ digital channels, including chat, SMS, video, and social, for consistent, connected interactions.
Optimised Agent Experience
Equip agents with real-time insights to understand intent, spot opportunities, and take proactive action at every touchpoint, powered by AI-guided interactions and performance intelligence.
Smart Self-Service with AI
Use conversational AI and virtual agents to help customers find answers faster and switch smoothly between self-service and agent support, driven by NLU and intent-based routing.
Cloud-Native Solution
Power rapid innovation with an enterprise-grade, cloud-native platform that scales securely, deploys fast, and supports seamless CX for businesses of any size.
AI-Powered Support with GenAI
Use conversational AI and knowledge automation to deliver faster support, improve handle times, and resolve routine queries with ease.
Expert-Led BPO Services
Let your teams focus on high-impact tasks while our BPO experts manage day-to-day operations — reducing cost-to-serve and driving service quality.
Predict & Act on Insights
Get end-to-end AI and real-time CX insights built-in, enabling customers, agents, and supervisors to make smarter, faster, and data-driven decisions.
Intelligent Process Optimisation
Use AI orchestration to identify automation-ready workflows and deploy them with ease, accelerating efficiency, reducing manual effort, and driving smarter operations with click-to-deploy simplicity.
Powered by the World’s #1 Customer Experience platform
e& enterprise CCaaS delivers one unified experience, on one cloud-native platform with embedded AI to keep your team one step ahead
Why Partner with e& enterprise?
End-to-End CCaaS
Design, deploy, and manage your customer experience centre with a trusted partner that brings deep telecom, cloud, and CX expertise.
All-in-One Capability Stack
Leverage our full technology ecosystem — from network and hosting to contact centre and digital AI — backed by a single point of accountability.
Unified Cloud Platform with Built-in Voice
Move beyond fragmented tools and hardware-heavy setups. EngageX delivers a cloud-native platform with integrated voice, streamlining CX and cutting costs — all from a single, scalable solution.
Localised Voice & SMS in the UAE
Ensure fast, reliable service with in-country voice and SMS hosting. Built for UAE data residency and low-latency performance, we help you stay compliant while delivering better regional CX.
AI That Evolves With You
Tap into continuously improving GenAI and automation capabilities — so your CX keeps getting smarter as your business grows.
CX Innovation, Delivered Faster
Accelerate deployment with low-code tools, prebuilt integrations, and a modular architecture designed for speed and flexibility.
Avoid Upfront Costs & Scale with Ease
Eliminate upfront costs and shift to a flexible, pay-as-you-grow model, removing the complexity of managing infrastructure, licensing, or support.
Focus on What Matters
With a fully managed CCaaS and BPO solution, we take care of your operations while you focus on delivering core business value. Experience the next generation of contact centres, where human service meets intelligent automation.
Explore More
Delivering Seamless Customer Experiences with engageX
In this ebook, we will detail the building blocks to leverage AI across various digital touchpoints to transform customer experiences. We will highlight the benefits of solutions like engageX in automating the entire customer journey and moving to digital channels for a seamless customer experience, enhancing brand loyalty and ensuring continuous, connected engagement between the customer and the brand.
5 Winning Strategies to Drive Customer Engagement
To succeed in today's fast-changing world, customer experience (CX) leaders must rethink their strategies and implement new processes and technologies to support these strategies. This eBook discusses the immediate challenges for CX leaders and the 5 actions that will make them winners in driving customer engagement.
Let's work together
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.