Campaign Manager
SMS and Email marketing with EngageX Campaign Manager
All in one supremely effective marketing platform which is extremely easy to use, adaptive & flexible. Our EngageX Campaign Manager works with you to create, deliver, & analyse engaging & cost-effective marketing campaigns. Through the platform’s integrated channels, you can proactively engage and manage seamless communication with your customers through SMS, email, MMS or chatbot.
Nexus
The Next-Gen Omni Channel Communication Platform
A powerful, unified platform that streamlines customer engagement across conversational channels such as SMS, email, WhatsApp, and interactive messaging. engageX Nexus helps businesses reduce inefficiencies, lower costs, and enhance personalization at every touchpoint. With built-in performance analytics, seamless third-party integrations, and smart automation, businesses can optimize campaigns, ensure consistent communication, and drive revenue growth. Whether managing large-scale marketing initiatives or transactional messaging, engageX Nexus delivers secure, compliant, and scalable communication for enterprises.
Seamlessly Connect with Customers Across Channels
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Seamless customer experience
Facilitate smooth customer engagement over multiple channels leading to enhanced customer loyalty and retention.
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Increased business revenue
Achieve increased revenue with valuable feedback from the customers on product or service quality.
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Reduced cost
The cost to connect and communicate with your customers are considerably lower than traditional media.
Social Listening
Monitor social media to gauge your brand’s popularity
Social listening has become an important part of many businesses’ marketing and customer service strategies. By tracking what customers and prospects are saying about a company on social media, businesses can gain valuable insights into what people are thinking about them and their products. This data can then be used to improve marketing campaigns, customer service operations, and product development processes.
Businesses that don’t yet use social listening should consider doing so, as it can provide significant advantages in terms of understanding customer sentiment and needs. With our solutions from EngageX, you can enable your social interactions and mentions to be tracked and monitored without any hassle and create business decisions instantly.
Harness the Power of Social Media Insights
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Improved customer service
Better your service delivery by knowing your customers’ problem areas with the help of Social listening.
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Finding loyal customers and influencers
Find out your brand’s loyal customers and social advocates. Engage with these influencers to elevate brand perception.
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Competitive advantage
You can monitor your competitor’s social mentions or complaints and find out business opportunities in the market.
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Monitoring brand perception
Get ahead of negative reviews or exposure in the social media and control the narrative your way.
Sentiment Analysis
Generate actionable insights on social media and OTT channel conversations
Sentiment analysis, which is a sub-segment of Social monitoring, is the process of computationally identifying and categorizing the tonality of messages. The overall goal of sentiment analysis is to determine the attitude of a given conversation, such as whether it is positive, negative, or neutral. This information can be used in a variety of ways, such as to measure customer satisfaction or assess public opinion of a brand.
Our futuristic solutions will not only help you understand your consumer’s message tone and context, but also can respond correctly and responsibly to maintain brand reputation.
Understand Customer Sentiment for Actionable Insights
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Enhanced customer service
By understanding customer’s sentiment in communication and responding to them promptly and empathically would reduce the chance of customer churn.
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Create better product
By using sentiment analysis, understand customer complaints about your product or services and get insights on how to create a better product.
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Quick resolution
By responding to customer negative review or grievances in a timely manner would make positive impact to customers’ perception.
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Competitive advantage
You can monitor your competitor’s social mentions or complaints and find out business opportunities in the market.
Conversational E-commerce
Increase your online sales by employing additional channels
As more and more people shift their shopping from in-person to online, conversational commerce is becoming an increasingly important way for businesses to connect with customers. This relatively new term refers to the sale of products and services through chat bots and other forms of AI-enabled conversation on OTT and social media channels. Because it removes the need for traditional checkout processes, conversational commerce offers a more streamlined user experience that can be particularly appealing to younger shoppers. In addition, chat bots offer businesses the ability to collect valuable customer feedback and data that can be used to create seamless customer experience.
Transforming Online Shopping with Interactive Conversations
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Improve sales
Lead your customers to their desired products or upsell and cross sell through live chats over multiple channels, thus decreasing chances of cart abandonment.
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Integrated commerce platform
Integrate payments and CRM tools with commerce to deliver an easy and powerful purchasing experience to the customer.
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Chatbot builder
Engage with your customers and understand their needs and preference with easy to build chat bots.
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Auto response
Respond to customer questions or comments with predefined automated response and create competitive advantage in seamless purchase experience.
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Promotional notification
Notify customers about your upcoming offers and promotions over Messenger or WhatsApp or SMS.
AI Chatbot
Automate your conversations by deploying Omni channel AI enabled chatbot
Introducing Conversational AI platforms that can build intelligent bots and IVRs to foster intelligent customer experience. We aim to bridge the gap between the promise and the reality of chatbots. With our simplified solutions you can focus on both implementing business logic and creating styled or personalised bot.
Enable Intelligent Conversations with Customers
Facilitating NLU (Natural Language Understanding) to interpret user intent. It can analyse user query and decide whether it requires automated response or immediate agent support.
Building advanced conversational workflow with specialised conversational application platform.
Creating Omni-channel connectivity for broader reach across multiple channels such as Voice, SMS, WhatsApp, FB Messenger etc.
Streamline Customer Interactions
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Workflow builder
Automate Customer Service on multiple channels and use for marketing or operational requirements of the business.
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Conversational ecommerce
Respond to customer questions or comments with predefined automated response and create competitive advantage in seamless purchase experience.
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Seamless Integration
Easily integrate with your business system, other solutions or mobile applications with our Programmable API.
Empower Enterprise Communication with EngageX CPaaS Platform
Redefine how your enterprise connects, operates, and scales. EngageX CPaaS by e& enterprise delivers a unified, secure, and AI-driven communication foundation engineered for mission-critical performance.