engageX Convers-AI

Delivering superior experiences with a one-of-its-kind conversational AI platform  

engageX Convers-AI, a One of a Kind Conversational AI Platform

Locally hosted in e& enterprise Cloud infrastructure to ensure data localisation.

engageX Convers-AI is a secured platform, with unmatched features, that is aimed at achieving the dual objectives of automating business processes & improving customer experience through AI-enabled bots.

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The Features

AI & NLU

Use of AI & NLU (Natural Language Understanding), which means bots deployed across text & voice channels recognise intent of end user & guide with a proper response. 

Multiple Languages Bots

Bots deployed in multiple languages, including Arabic. End user can have a conversation with the bot in natural language & get the appropriate response.

CRM & Contact Centres Integrations

Easy integrations with leading CRMs & contact centres. Out of the box integrations to automate business & contact centre operations to provide contextual & real time information to customers. 

Real-Time Analytics

Real-time analytics of bot performance & channel utilisation, available through intuitive & rich dashboards.

No Code/Low Code

No code/low code platform so that bots can be created & deployed easily, no need for technical knowledge.

Intuitive Agent Handover

Intuitive agent handover so in case of failover, bots can handover the conversation to live agents.

OTT Channels

Available on all popular OTT channels.

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Elevate Customer Experience with engageX CPaaS from e& enterprise

A secure, unified digital platform, designed to transform your customer interactions. It seamlessly integrates all your communication channels, such as Voice, Video and Messages, into one ecosystem: from marketing to operations to customer service. The result is a ground-breaking solution that reduces operational costs and increases customer service efficiency.

Customer Journey

At this stage, trigger-based, targeted notifications are sent to create awareness about products & services.

This is to resolve customer queries & provide more details about products & services through interactive messaging. 

This ensures notifications & follow-ups so that you can send targeted notifications to customers informing them about the status of their purchases. Customers can also reach out & receive updates about their purchases through interactive messaging. 

This is where all aspects of customer queries can be resolved & automated through AI chatbots or voice bots & escalated to human agents in case of failover. 

Reach out to us!

To learn more about how conversational AI can improve your customer experience, get in touch with our experts now.

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