Our Regional Strategy
We are at the forefront of regional digital transformation with continuous innovation that serves as a building block for an increasingly connected spectrum of regional markets such as the UAE, KSA, Egypt and Oman. We want to accelerate building a truly robust regional presence that will harness the depth and breadth of our offering as well as fulfill the region’s sustainable growth ambitions.
Healthcare
Enabling modern connectivity in Healthcare
Providing Omni channel connectivity in healthcare industry and elevating the standards of patient care. Enable seamless experience in your hospitals or clinics with ease of appointments, virtual consultation and overall streamlined patient communication.
Benefits
01
Telemedicine
With the power of digital engagement solutions your patients can be easily virtually connected to your medical professionals through any device and from anywhere, without the need of physical availability.
02
Appointment schedule or reminder
Your customers can easily schedule or manage their appointments and also cancel if required without any hassles making your operations more efficient. Also remind your patients about upcoming appointments to reduce no-shows.
03
AI enabled chatbots
Enabling future ready engagement with patients and your medical experts over custom designed chatbots with functional work-flows.
Finance
Explore next level solutions for Financial services
Drive profitability with next level customer engagement solutions from engageX. Financial companies including banks, insurance companies and others need Omni-channel communication solutions to achieve a dynamic and engaging customer experience with a strong focus on security. With our solutions, you can deliver a truly effective, timely and personalised customer care experience.
Benefits
01
Account Management
Notify your customers about account details, transaction status, and all service information.
02
Customer Authentication
Elevate your account security by using our solution of two factor authentication to validate every customer.
03
AI enabled chatbots
Enabling future ready engagement with customers over custom designed chatbots with functional work-flows.Â
Retail
Enhance your customer experience in Retail
With Omni channel connectivity from engageX, introduce a new level of engagement with your customers. Be it through voice, or SMS or Chatbot, we got you covered. We help you build customer confidence in your brand and provide your customer a supreme retail experience.
Benefits
01
Multiple touchpoints
Add an array of communication channels to customer journey to create a seamless experience for your customers with in-app messaging, voice communication, social-media loyalty management, and a voice-enabled contact center.
02
AI enabled chatbots
Enabling future ready engagement with customers over custom designed chatbots with functional work-flows. You can provide high level conversational commerce experience for your customers.
03
Omni channel contact center
Use Omni-channel contact centers to effective communicate with your customers to address any customer concerns quickly.
Hospitality
Delivering world class guest experience
Delight your guests with extra-ordinary customer engagement like Omni-channel personalisation, concierge chatbots or virtual assistants. Explore engageX solutions to ease your check in process, booking and cancellation assistance and responding to guest requests.Â
Benefits
01
Contactless check in
Help your customers with contactless check in options with Omni-channel connectivity. Build long term relationship with your guests by facilitating personalised and contextual conversations.
02
AI enabled room service
Explore AI chatbots to increase satisfaction and provide speedy response to all your guests room service requests.
03
Omni channel contact center
Use Omni-channel contact centers to effective communicate with your guests to address any customer requests or concerns quickly.
Public Sector
Explore Omni channel connectivity for Public sector services
Enforce the digital transformation for the Public office using Omni-channel connectivity to help the community engage with you more easily.
Benefits
01
Public Announcements
Use Omni channel connectivity for making public announcements that reaches the maximum number of people in the most effective and timely manner.
02
WhatsApp Connectivity
Provide your residents with next level digital connectivity for parking or bill payments through WhatsApp.
03
AI enabled chatbots
Respond to queries with AI enabled chatbots at any time of the day even outside your working hours.
Real Estate
Enabling seamless communication between buyers and sellers
Revolutionise how to communicate between the buyers and the sellers with an array of Omni-channel marketing solutions.
Benefits
01
Marketing Promotions
Get ahead of your competition by notifying the potential buyers about great deals or new projects in time.
02
AI enabled chatbots
Answer buyer queries or gather leads with AI enabled chatbots at any time of the day even outside your working hours.
03
Omni-channel contact center
Use Omni-channel contact centers to effective communicate with your buyers and sellers to address any requests or concerns in an effective manner.
Education
Facilitate digital transformation in Education
With engageX Omni-channel solutions, create digital learning platforms for engaging educational experience that offer safe and enriching learning opportunities.Â
Benefits
01
Remote Learning
With Omni-channel connectivity along with video API solutions, teachers and administrators can quickly and easily initiate conversations with colleagues, students, and parents at home or on campus.
02
Automated Update
Notify your students or teachers about any course changes or completion, any announcements on placements or upcoming projects to help them prepare efficiently.
03
Virtual Campus Assistants
Use AI enabled virtual campus assistants to effective communicate with your new and existing students to address any requests or concerns in an effective manner.
04
Class Schedules
Inform your students or teachers about any changes in the class schedule helping them manage their time better.
Logistics
Delight your logistics customers with supreme connectivity
With engageX Omni-channel solutions, enable a safe, flexible, and engaging experience for your customers via the channels they prefer at any hours of the day.Â
Benefits
01
Status and Delivery Notification
Inform your customers about delivery status of any shipment or delay notifications.
02
Omni channel Contact Center
Use Omni-channel contact centers to effective communicate with your customers to address any requests or concerns in an effective manner.
03
Verification and Secure Transaction
Enable a safer experience for customers with two-factor authentication, fraud detection and step-up verification and phone number validation.
04
Number Masking
Implement private voice communication by Number Masking to provide secure environment for your customers to contact the delivery person or drivers.
Aviation
Elevate customer experience in Aviation
Provide exciting and hassle free air travel experience for your customer using multi-channel connectivity, chatbots or virtual agents. Elevate your brand loyalty by making air travel smoother and hospitable for your passengers.
Benefits
01
Status and Delivery Notification
Inform your customers about flight status or delay notifications in multiple channels reducing customer inconvenience.
02
Omni channel Contact Center
Use Omni-channel contact centers to effective communicate with your customers to address any requests or concerns in an effective manner.
03
AI enabled chat bots
Answer customer queries or assist with flight bookings with AI enabled chatbots at any time of the day even outside your working hours.
Utility
Bring digital connectivity to the Utility services
Build meaningful connection with your customers by engaging with them at multiple channels and providing a seamless experience at every interaction.
Benefits
01
Awareness
Launch Green Energy campaigns with latest news and updates on multiple channels.
02
Servicing
Keep your customers informed on any important service updates ahead of time.
03
Billing
Provide your customers with next level digital connectivity for bill delivery and payments through multiple channel communication.
04
Customer Care
Use Omni-Channel AI ChatBot and contact center Platforms to effectively communicate with your customers at any time.
Let's work together
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.