Locally hosted in e& enterprise Cloud infrastructure to ensure data localisation.
engageX Convers-AI is a secured platform, with unmatched features, that is aimed at achieving the dual objectives of automating business processes & improving customer experience through AI-enabled bots.
Use of AI & NLU (Natural Language Understanding), which means bots deployed across text & voice channels recognise intent of end user & guide with a proper response.
Bots deployed in multiple languages, including Arabic. End user can have a conversation with the bot in natural language & get the appropriate response.
Easy integrations with leading CRMs & contact centres. Out of the box integrations to automate business & contact centre operations to provide contextual & real time information to customers.
Real-time analytics of bot performance & channel utilisation, available through intuitive & rich dashboards.
No code/low code platform so that bots can be created & deployed easily, no need for technical knowledge.
Intuitive agent handover so in case of failover, bots can handover the conversation to live agents.
Available on all popular OTT channels.
To learn more about how conversational AI can improve your customer experience, get in touch with our experts now.