Ahmed is the Vice President/Customer Experience at e& enterprise, the Cloud Communication and Customer Engagement solutions unit of e& enterprise regionally, with a focus on the UAE and KSA.

Ahmed Omer is a seasoned professional in CX Domain and Cloud communications, with over 20 years of expertise in the dynamic domains of Information and Communication Technology (ICT) and Customer Experience. With an unwavering passion for technology and a deep understanding of customer needs, Ahmed has made significant contributions to the industry in the MENA region, consistently driving innovation and delivering exceptional results for big corporations.

Throughout his illustrious career, Ahmed has demonstrated exceptional leadership and a strong commitment to excellence in his roles with startups and scale-ups. Started his career at a startup in a Development Company, and then, with his extensive knowledge and hands-on experience, he was able to navigate the evolving landscape of ICT and be part of the first Internet service provider in the UAE (Emirates Internet & Multimedia). After that, he moved to Nigeria, staying ahead of emerging trends and technologies with the rollout of the country's fifth greenfield mobile and carrier service provider. Following that was the launch of the Managed Services portfolio in the Business Unit in the UAE.

Ahmed's exceptional proficiency in customer experience has set him apart as a trusted advisor to the C-suite level on the business and marketing domains of business customers, with a deep understanding of new major technology trends, especially in Cloud Computing, ML, Generative AI, NLU, and sentiment analysis. Ahmed has launched an entrepreneurial concept that transformed the CPaaS business in e& enterprise to “engageX”, a brand serving enterprises and governments in their Customer experience needs. By combining his technical knowledge with a deep understanding of customer behaviours and preferences, he has developed and implemented highly effective strategies to enhance customer satisfaction, loyalty, and retention by developing comprehensive customer journey maps, analysing data-driven insights, and delivering personalised experiences projects to government, enterprises, and SMB.

Ahmed has achieved numerous personal and organisational successes in various forums and events, including product launches, market penetration, and the introduction of new technologies. He is committed to giving back to the community and actively mentors aspiring professionals, sharing his knowledge through industry conferences, Hackathons, and specialised workshops.

With a passion for driving digital transformation and exceptional customer experiences, Ahmed continues to shape the future of the industry.

Ahmed holds an MBA from the University of Wollongong.