At the heart of the e& enterprise value proposition is a 24/7 Internet of Things & AI command Centre offering a single point of contact for all IoT operations maintaining consistent superior quality & level of service.
More than 60 experts offer L0, L1, L2 & L3 service level support for different IoT verticals. The team also proactively monitors & manages devices including onboarding & configuration.
Enhance efficiency & productivity by providing new in-house projects design, development & support, Incident handling, applications Development Operations (DevOps) along with daily reporting of Application Capacity, Platform Availability & Integrated/interfaced systems.
IoT & AI Operations uses AI to automate operation processes, easily identify problems & possible areas of improvements. It proactively plans resources to elevate the level of services by maximising utilisation & minimising cost of maintaining the service.
AI & IoT are combining to provide greater visibility & control over a wide array of devices & sensors.
Our solutions help tear down the walls between operational technology & information technology, through forming an infrastructure of connectivity between entities, enabling the true transformation of unstructured data into tangible business values.
IoT& AI Operation enables data analysis, inventory management, security, & increased efficiency & productivity which will enhance the customer experience & satisfaction.
Troubleshoot, analyse, diagnose & resolve customer issues.
By handling risk & security assessment & mitigation, firewall policies implementation, network reachability, incident handling & user access management.
Unique environment with agile service model allow data from billions of IoT devices to be gathered, stored, exchanged, & analysed by digital experts.
Our IoT & AI experts are the cornerstone of our operations ranging from DevOps engineers, data scientists, RPA specialists as well BI & data visualisation experts. Our teams manage all operational aspects including the following:
Proactively maintaining daily system performance, running service reports to weight KPI performance & analysing common issues.
Dedicated team to monitor 24/7 all alarms received from all the services. Along with monitoring APN,Gateway, IP Backbone, App & infrastructure.
IoT & AI Command Centre give the freedom to shape collected data into an interactive visualisations, allowing the interpretation of the data to be upgraded into a completely new level.
Manages all aspects of a project & ensures delivery.
Design, plan & implements new projects & technologies & ensure that the solutions are highly available & performing.
Ensures operations services are adherent to international standards & Guarantee a steady & reliable operations performance. They also govern the service level with other internal & external parties & applying ISO standards on operations processes.
Handles technical evaluation & prepare technical documents related to IoT devices & vendors such as work method statement, test cases & user guide. At the end team provides technical feedback to business & other teams for IoT devices assessments.
Delivers your most complex AI projects on your behalf by providing friendly & customisable automation for the end-to-end journey from data to value.
A dedicated team that is responsible to take the customer feedback, assure that customers are happy with our products, services, & capabilities & set plans for enhancements.
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.