NICE Cloud Contact Centre-as-a-Service (CCaaS)

Single point omnichannel solution to enable the best digital engagement journeys & experiences for your customers & employees

Digital-first CCaaS for the digital Customer

The COVID-19 pandemic has created a fundamental shift in how customers connect, interact & evaluate their brands based on the digital customer experience offered. This shift is creating a digital-native customer that expects personalised, instantaneous, & seamless connected experiences across digital channels. As a result, organisations need to update their contact centre technologies to meet an entirely new set of customer expectations, while also enabling work-from-anywhere for their employees.

e& enterprise can help transform your contact centre into a customer experience centre to deliver exceptional customer & employee experiences as well as drive tangible business outcomes & increased business agility.

Leveraging NICE’s CXone Cloud Platform & our advanced high-speed network capabilities, e& enterprise CCaaS provides a reliable, scalable & secure cloud-based omnichannel solution available anywhere, anytime & on any device. The platform empowers organisations to deliver outstanding customer & employee experiences without the upfront investment of building their own contact centre.

Harness the business benefits of partnering with e& enterprise for your CCaaS needs

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End-To-End CCaaS

Leverage our expertise & proven experience to design, implement & manage a customer experience centre that is customised to your business & customer needs.

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Broad Set of Capabilities

Get access to Etisalat’s telecom, cloud & digital capabilities to build an agile, reliable, scalable & secure contact centre solution backed by one single-point of support.

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Avoid Upfront Costs

Move to a cloud-based, pay-as-you-go OPEX model & reduce the costs associated with building & managing your own contact centre, including hardware, licensing, & support.

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Focus on your Core Competence

With a fully managed CCaaS solution, e& enterprise takes away the burden of managing the contact centre infrastructure allowing you to focus on your business.

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Delivering Seamless Customer Experiences with engageX

In this ebook, we will detail the building blocks to leverage AI across various digital touchpoints to transform customer experiences. We will highlight the benefits of solutions like engageX in automating the entire customer journey and moving to digital channels for a seamless customer experience, enhancing brand loyalty and ensuring continuous, connected engagement between the customer and the brand.

5 Winning Strategies to Drive Customer Engagement

To succeed in today's fast-changing world, customer experience (CX) leaders must rethink their strategies and implement new processes and technologies to support these strategies. This eBook discusses the immediate challenges for CX leaders and the 5 actions that will make them winners in driving customer engagement.

Let's work together

Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.