NICE Cloud Contact Centre-as-a-Service (CCaaS)

Single point omnichannel solution to enable the best digital engagement journeys & experiences for your customers & employees

Digital-first CCaaS for the digital Customer

The COVID-19 pandemic has created a fundamental shift in how customers connect, interact & evaluate their brands based on the digital customer experience offered. This shift is creating a digital-native customer that expects personalised, instantaneous, & seamless connected experiences across digital channels. As a result, organisations need to update their contact centre technologies to meet an entirely new set of customer expectations, while also enabling work-from-anywhere for their employees.

e& enterprise can help transform your contact centre into a customer experience centre to deliver exceptional customer & employee experiences as well as drive tangible business outcomes & increased business agility.

Leveraging NICE’s CXone Cloud Platform & our advanced high-speed network capabilities, e& enterprise CCaaS provides a reliable, scalable & secure cloud-based omnichannel solution available anywhere, anytime & on any device. The platform empowers organisations to deliver outstanding customer & employee experiences without the upfront investment of building their own contact centre.

Harness the business benefits of partnering with e& enterprise for your CCaaS needs

End-To-End CCaaS

Leverage our expertise & proven experience to design, implement & manage a customer experience centre that is customised to your business & customer needs.

Broad Set of Capabilities

Get access to Etisalat’s telecom, cloud & digital capabilities to build an agile, reliable, scalable & secure contact centre solution backed by one single-point of support.

Avoid Upfront Costs

Move to a cloud-based, pay-as-you-go OPEX model & reduce the costs associated with building & managing your own contact centre, including hardware, licensing, & support.

Focus on your Core Competence

With a fully managed CCaaS solution, e& enterprise takes away the burden of managing the contact centre infrastructure allowing you to focus on your business.

Let's work together

Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.