The COVID-19 pandemic has created a fundamental shift in how customers connect, interact & evaluate their brands based on the digital customer experience offered. This shift is creating a digital-native customer that expects personalised, instantaneous, & seamless connected experiences across digital channels. As a result, organisations need to update their contact centre technologies to meet an entirely new set of customer expectations, while also enabling work-from-anywhere for their employees.
e& enterprise can help transform your contact centre into a customer experience centre to deliver exceptional customer & employee experiences as well as drive tangible business outcomes & increased business agility.
Leveraging NICE’s CXone Cloud Platform & our advanced high-speed network capabilities, e& enterprise CCaaS provides a reliable, scalable & secure cloud-based omnichannel solution available anywhere, anytime & on any device. The platform empowers organisations to deliver outstanding customer & employee experiences without the upfront investment of building their own contact centre.
Enable personalised customer journeys for a seamless customer experience across voice or over 30 digital channels, including SMS, chat, video & more.
Provide agents with the right insights to understand drivers, pinpoint opportunities, & make the best proactive decisions at every touchpoint in real time.
Conversational AI & mobile engagement to help customers find answers quickly & transition between self-service & agent-assisted support.
Power rapid innovation with an enterprise-grade cloud-based platform that scales securely, deploys quickly, & serves customers of all sizes.
End-to-End AI & analytics embedded in the platform for customers, agents, & supervisors.
Unleash the power of automation by identifying the best processes for automation deployment success & create them with a click.
e& enterprise CCaaS is powered by NICE’s CXone Cloud Platform & delivers one unified experience, on one cloud-native platform with embedded AI to keep your team one step ahead.
Leverage our expertise & proven experience to design, implement & manage a customer experience centre that is customised to your business & customer needs.
Get access to Etisalat’s telecom, cloud & digital capabilities to build an agile, reliable, scalable & secure contact centre solution backed by one single-point of support.
Move to a cloud-based, pay-as-you-go OPEX model & reduce the costs associated with building & managing your own contact centre, including hardware, licensing, & support.
With a fully managed CCaaS solution, e& enterprise takes away the burden of managing the contact centre infrastructure allowing you to focus on your business.
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.